Help Center Guide

Connect email and communication tools

Capture customer and team conversations inside the right workspace records.

Step-by-step setup

Follow this practical guide to capture customer and team conversations inside the right workspace records.

01
Choose the communication account
Complete this step, confirm the expected outcome and document any decision that affects your workspace configuration.
02
Authorise the connection securely
Complete this step, confirm the expected outcome and document any decision that affects your workspace configuration.
03
Map conversations to records
Complete this step, confirm the expected outcome and document any decision that affects your workspace configuration.
04
Set sync and privacy rules
Complete this step, confirm the expected outcome and document any decision that affects your workspace configuration.
05
Test inbound and outbound activity
Complete this step, confirm the expected outcome and document any decision that affects your workspace configuration.

Expected outcome

Use the same structured setup pattern that keeps OneWorkspace AI implementations clear, governed and easy to maintain.

Every record, action and approval has an accountable owner before the workflow goes live.

Permissions and validation are reviewed before users begin working with live business data.

The setup is connected to a visible operational outcome rather than treated as an isolated task.

Quality check

A final review protects data quality, user adoption and reporting accuracy.

Run the full workflow with realistic records and confirm that each state, notification and handoff behaves correctly.

Confirm that every role sees only the information and actions required for their responsibilities.

Record naming, ownership and governance choices so the workspace remains consistent as the team grows.

Book a guided walkthrough and we will map the setup to your real team, permissions and operating process.